These Conditions of sale are valid for any orders placed at Orlandosidee | Owner Carola Berardi; Alt - Tempelhof 23-25; 12103 Berlin;Germany via the Internet Shop www.orlandosidee-gewuerze.de. Or by E-mail, Telephone or Fax.
Placing an order for any of our products implies the acceptance of the general conditions of sale that follow.
No minimum Order . Transportation cost will be added to each order. The following transportations costs are charged.
Transportation cost for orders delivered inside Germany:
- Hermes: 5,90 Euro including delivery to Islands in Germany
- DHL: 7,90 Euro (packing stations allowed)
Transportation cost for orders delivered inside EU 1:
EU 1 : Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria
- Hermes: from 13,99 Euro Islands included (delivery time 6-8 working days) no delivery to Färöer, Grönland, French and Dutch overseas territories
- DHL: from 16,99 Euro
- Transportation cost for orders delivered inside EU 2:
EU 2 : Italia, Poland, Slovenia, Spain, Czech Republic, Hungary
- Hermes: from 13,99 Euro Islands included (delivery time 6-8 working days) no delivery to Canary Islands, Ceuta, Melilla
- DHL: from 16,99 Euro
Transportation cost for orders delivered inside EU 3:
EU 3 : Estonia, Croatia, Latvia, Lithuania, Portugal, Sweden, Slovakia
- Hermes: from 13,99 Euro Islands included (delivery time 6-8 working days) no delivery to Croatia, Madeira, Azores
- DHL: from 16,99 Euro
Transportation cost for orders delivered inside EU 4:
EU 4 : Bulgaria, Finland, Ireland, Romania
- Hermes: 13,99 Euro Islands included (delivery time 6-8 working days) no delivery to Aland
- DHL:from 16,99 Euro
- Conditions and Delivery Times
On receiving your order we will immediately sent confirmation (fax, e-mail) with shipping costs. This confirmation is valid for 14 days.
After the payment is received we will ship withing 1 working day the order by Hermes Logistic / DHL (insured transport). Delivery Time depends on the courier. (Approximate Delivery Time for Europe: 2- 8 Working days. Approximate Delivery Time for Europe: Germany 3 Working days.)
In general and in any specific case, a delay of any kind beyond our control will justify the cancellation of the order from our part and we will reimburse the paid amount.
Claims- Warranties-Returned Goods
Any complaints should be made in writing within 48 hours of receipt of the goods.
It is the client's responsibility, on receipt of the goods, to report any anomaly (package damage, breakages, leakage,etc.) by recording it on the consignment note. Within 48 Hours, the customer will then confirm the anomaly by mail to the courier including a copy of the declaration for OrlandosIdee.
The customer is protected by our guarantee of quality. The shipping costs for replacement of items returned due to damage to OrlandosIdee will be covered by us. Shipping cost for goods returned for any other reason will be paid by the customer. Reimbursement for the order will be made in the two weeks following receipt of the returned goods.
For orders that cannot be delivered by the Courier and returned to us, due to the customers fault of transmitting a wrong address, being absent or not accepting the package we do not return the shipping charges. If the customer likes us to sent the package again to another address delivery charges of 13,90 Euro are due.
Tel: 00 49 30 720 11 318 Fax : 00 49 30 792 81 89; E-mail : info@orlandosidee.de
Place of court: Germany , Berlin